FAQs for Costco Products
Can I purchase directly through you?
Unfortunately, no. All items listed on Costco must be purchased through Costco.
How is my product shipped?
All of our products are shipped in a cooler with dry ice. Although we do use expedited shipping, it is possible that the dry ice will dissipate during shipment. Just make sure the chicken products are frozen upon arrival.
My product arrived with no dry ice remaining, is it still good?
If your product is cool to the touch, it can be refrozen and is still good. If your product is a breaded item, contact Costco for replacement resolution.
How do I handle any dry ice that remains?
Always use caution when handling dry ice. DO NOT handle with bare hands. DO NOT taste or put in mouth. It will eventually dissipate, even faster if exposed to air.